Please submit a ticket and attach the printout that you received onboard with black and white thumbnails of your photos. Circle the missing photo(s), scan, and attach to your ticket. 

If you do not have this printout, please describe the missing photos and attach a reference photo to your ticket to help the ship locate your photos. We keep photos on file for a maximum of 28 days.

Was there an interruption in the download process when installing your disc? Please see instructions to update to your application to the latest version download here. 

Need further help? please raise a ticket, raising a ticket will provide all necessary information for our team to assist you.