All items delivered post cruise from our shore side fulfillment companies should be checked for quality upon receipt. Any concerns should be addressed within 28 days of receipt of the product and submitted to the Our Cruise Photos Support department at support.ourcruisephotos.com


Contact must be made no later than 3 months from the disembarkation date of the cruise in order for any refund to be considered for any lost, undelivered or quality complaint about the product.