Any digital or print products from specialty shoots will not be part of the USB, CD or Print packages offered in the photo gallery. These items are subject to a separate purchase, details are available from the photo gallery.
Quality & delivery complaints relating to photo products purchased onboard must be made within 28 days of receiving the product (whether that product be made onboard or delivered shore side). Attempts will be made to rectify any issue with a product however original images are only kept for 28 days after the end of the cruise. Proof of the poor quality may be asked for in the form of photos and / or returned products to Image for inspection.
Contact must be made at support.ourcruisephotos.com for a post cruise delivered product if it has not been received within the timeframe provided onboard. Additionally contact must be made no later than 3 months from the disembarkation date of the cruise in order for any refund to be considered for any lost or undelivered product.
Contact with Our Cruise Photos Support department via phone, email or raising a ticket at support.ourcruisephotos.com must be made within the time mentioned above in order for any case to be considered.