Can't find a solution to a problem? In almost all cases we have to contact ships directly to resolve your issue, if you log a ticket online this is the quickest way for this to be done.

Our team are constantly responding to your enquiries online.


Logging your question or concern by clicking here is the QUICKEST way we can help you due to the need for direct responses back from the ship you sailed on.


If you do need to speak to someone we are also available by phone but please be aware that phone calls can take up 15 minutes of your time while we work with you to collect the needed information and work on the issue, in most cases we will need to then contact the ship directly in order to get the feedback required.

Main Miami FL customer service number:



Additional call center locations and hours


Location Phone number Office hours
USA (Eastern Time) 1 (850) 250-3423 Mon - Fri 10am-3pm
AUS (Perth) 61 (730) 678-688 Mon - Fri 9am-4pm 
CHINA (Shanghai) +85 258 087513 Mon - Fri 9am-4pm