MyCruisePhotos.com will refund the full amount of your online order prior to the start of your cruise. Please log a new help ticket and indicate your order number, name, and the product or products that you wish to refund.
If while onboard you decide you would no longer like to collect your pre-purchased product(s) please visit the onboard Photo Gallery prior to 3 p.m. on the last evening of your cruise and speak to a member of our staff. After you collect your items, we will refund 100% of the cost of any faulty or damaged product except for the following: We cannot provide partial or full refunds, exchanges or substitutions for any personalized items such as Get the Picture!, PhotoBooks or printed photographs. For defective products exclusive of the aforementioned, if a replacement is unavailable a full refund will be issued. If still onboard your cruise, please return the defective product to the Photo Gallery. Otherwise, please log a new help ticket within 14 days from the return of your cruise.
We regret we are unable to process any substitutions, or partial refunds.
For all refunds, please allow 5 business days from the end of your cruise for your refund to be processed, and up to two billing cycles for it to appear on your credit card billing statement.